FAQ's

How to order?
Please note: online orders are for South African residents only. To order online we recommend that you register on our website to create a login and password. Once you have registered with your personal information, log in to the site with your newly provided details and simply navigate to the product you wish to purchase. You will then have the option to select a product size or flavour if available. Once you have made your selection, click 'Add to cart'.

When you have selected all the products you wish to purchase, click on cart at the top of the page and review our order. Once confirmed, proceed to checkout where you will confirm delivery details as well as payment options. We use Payfast as our payment gateway which is extremely secure.

You will need to register a username with Payfast to complete the purchase. Once completed, you will receive an email notification confirming your purchase and providing you with a purchase number. Please quote this number when querying your order.

What is your returns policy?
If you are unhappy with your purchase, you may return any product to us provided it is returned within 14 days of the invoice date and is unopened, sealed and in original condition. The product will be returned at your own cost. Once the product has been received we will contact you for your banking details for the refund of the product only. 

If a product is either damaged or defective please contact us within 7 days of receiving the product so that we can arrange for our courier to collect. Once we have received the product we will arrange to exchange for another product or a full refund of the cost of the product.

To return a product call us on 041 451 2263 or email us at sales@supplementssa.com and we will provide delivery information.

Are your transactions 100% secure?
We utilise Payfast Payment Gateway for all EFT and Credit Card transactions which uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available. No customer banking details are stored on our website.

What can I expect to pay for delivery?
All online orders include free delivery within South Africa! Please allow 2-4 working days for delivery. Outlying areas may take up to 7 working days.

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